ORDER STATUS

Has my order shipped?
Click the "MY ACCOUNT" link in the top menu on the right hand side to check your order status.

How do I change quantities or cancel an item in my order?
Please email us at sales@flavourcrafters.com to cancel your order within 2 hours of placing the order. In case of the modification, we can not switch sizes due to difference in the excise duties associated with the sizes, in such instances the order may need to cancelled and refunded and/or the difference needs to be covered by clients for us to collect applicable duties for the federal and provincial government of Canada. 

How do I track my order?
You will receive an email when your order is shipped stating the tracking number.  If you do not receive this, please email us at sales@flavourcrafters.com or fill out the online contact form under "CONTACT US" and we will send you your tracking number.

My order never arrived.
Use the tracking number provided to track your order.  If your tracking number does not register with Canada Post and/or applicable carrier services, please email us at sales@flavourcrafters.com to verify that it is correct. If the items has been delayed/ lost by 3rd party carrier service provider, their standard operating procedure for investigation and resolution must be followed as it falls outside purview of Flavour Crafters Inc. Flavour Crafters Inc will reach out to 3rd party carrier on your behalf and open the case for you to investigate the incident and will provide you with a case number to follow with the carrier as well for client reference. 

An item is missing from my shipment.
Please match your invoice/packing slip to the item delivered.  If you find any discrepancies, please email us at sales@flavourcrafters.com so we can start investigating the matter. If the items has been lost by 3rd party carrier service provider, their standard operating procedure for investigation and resolution must be followed as it falls outside purview of Flavour Crafters Inc.