SHIPPING & RETURNS
When will my order ship and what are my shipping charges?
Shipping is determined by weight and location. Simply add items to your cart and proceed to the Checkout page where you will see the shipping charges based on your order. We will process your order immediately after payment is received.
PLEASE NOTE: PROCESSING TIMES VARY AND DO NOT INCLUDE HOLIDAYS AND WEEKENDS
PROCESSING TIMES FOR RETAIL: 1-3 BUSINESS DAYS (NOT INCLUDING SHIPPING TIMES), IT MAY VARY DEPENDING ON CIRCUMSTANCES.
PROCESSING TIMES FOR WHOLESALE: 3-5 BUSINESS DAYS DEPENDING ON ORDER SIZE (NOT INCLUDING SHIPPING TIMES), IT MAY VARY DEPENDING ON CIRCUMSTANCES.
WE STRIVE TO SEND OUT ORDERS NEXT DAY, HOWEVER WE ARE NOT ALWAYS ABLE TO. PLEASE BE AWARE OF THIS.
Age Verification
Flavour Crafters Inc. is legally and ethically responsible to ensure individuals who purchase our products are of legal smoking age in their state or province.
We utilize age verification methods through Canada post and couriers on the first order placed by each retail client. Confirmation of age verification provided by the courier service is uploaded to your account.
We appreciate your understanding and assistance in preventing youth access to vapour products.
Do you ship to my country?
Flavour Crafters Inc. is proud to offer live rate shipping to over 240 countries.
For some countries where zip or postal codes are not used, shipping address should be entered with a zip/postal code of 00000
Customs
Customs clearance fees and restrictions can vary from country to country. Local customs fees are the responsibility of the customer, and will be billed separately by your local customs office upon entry of your goods into your country.
If vaping is prohibited in your country, or there are customs restrictions on the products you order from us (nicotine for example) you are accepting the risk should your order be stopped by your countries customs. In these rare cases the items can be re-shipped once they have arrived back to our office.
Additional shipping fees are the responsibility of the customer if re-shipping is required due to customs refusal.
How can I get free shipping?
We offer free shipping for retail orders that total $175.00 or more and are under 10 lbs. This should be applied automatically at checkout. If there are any issues, please contact sales@flavourcrafters.com.
How is my order shipped?
We use Canada Post Live shipping rates, meaning your shipping fees will be calculated at checkout based on your location, and the weight of your order.
Our companies negotiated rates provide you with some of the best shipping prices available.
We also provide live rates from major couriers (UPS, Canpar, Purolator) via Freightcom.
Please note shipping rates are calculated by location and weight of your package, and will variate based on the size of your order and location.
How much is shipping?
The cost of shipping will depend on your location and the weight of your order.
How do I return my item?
If you received the wrong item, please contact us and we will ship you a pre-paid return label and package for you to mail the incorrect products back to us. This will be included in the package of correct replacement products we will send you. All products must be in their original packaging with no signs of tampering (including the heat-sealed sleeve around the bottle).
If you have an issue beyond this solution, please contact us directly at: sales@flavourcrafters.com
Restock Policy
In the event of a return, Flavour Crafters Inc. will deduct a 25% restocking fee from the refund issued for the returned products.
No refund will be issued until Flavour Crafters has received the products back from our client, and inspected the tamper evident seals.
In the event that the tamper evident seal has been broken, refund of the product value will not be issued. Please note, this does not apply to exchanges of goods due to an error or mix up on our part.
In the event that age verification by Courier or Canada post is refused, Flavour Crafters Inc. will also apply a 25% restocking fee to the order and deduct this fee from the refund we issue.
In an effort to deter youth (below legal smoking age) from attempting to purchase our products, Flavour Crafters Inc. reserves the right to fully refuse to refund an order for which age verification failed if we have reasonable grounds to believe that the order was placed by an individual below legal smoking age.